Customer Service Solutions

Customer service departments are usually at the cutting edge of interaction between an organisation and their clients. The key issues are ensuring that customers are satisfied, queries are promptly addressed and the costs of fulfilling this are minimised.

There are many examples we can all think of of poor customer service such as:

  • "I cannot find your order"
  • "I will have to call you back later when I have that information to hand"
  • "Sorry but we haven't had your details through from our claims team yet"

These problems can ultimately lose business and cost your company more in administrative overheads.

How can our document management and scanning services help customer service teams?

Typically most modern customer service departments will already use a CRM (customer relationship management) database to record communications and customer<>company interactions. These typically though have very limited document and email management functionality and are clumsy when trying to manage large volumes of mixed email, fax and say MS Office correspondence.

It is essential to maintain a full end to end record and audit of historic communications as well as an audit trail of related information such as orders, delivery notes, returns and other records.

DCS can help deliver a fully 'joined' end to end solution which can cover:

  • Scanning of historic client files
  • Implementation of document and email management solutions
  • Integration with MS CRM, Sale Logic, Siebel CRM solutions
  • Business process automation solutions
  • Handling of customer surveys and collation/capture of returned results

This all helps improve customer satisfaction, retention of business and reduced administrative costs.

Find out more about DCS solutions and services

For more information about Data Capture Solutions software and services please call us on 01753 616 720 or complete our contact form for a fast, tailored response.

Business solutions

Business Process Management Document Management HR Solutions Business Compliance Fax Business Outsource  business scanning software Document Scanning

Free Whitepapers

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Customer Service

Over £250,000 per annum savings

"DCS now handle over 50,000 mail items per day from our EMEA region offices and scan, classify and route them via our SharePoint system direct to the relevant staff who process them. This alone has saved us over £250,000 per annum in back office admin costs.."

Volume data conversion

"DCS have so far converted over 200,000 patient record files for our trust from paper to digital format. This is something which we could never have achieved ourselves."

Document captureKofax Capture
Capture the usable data from bills of landing, proof of delivery, goods received notes, invoices or credit notes for immediate access on your systems.

Filestore EDMFileStore EDM
Centrally store all documents - BOL, POD, GRN, sales, purchasing or vehicle documents and retrieve them in seconds with secure, browser-based access from any location.

FileStore BPMFileStore BPM
Automate back office operations like HR, accounts payable and order tracking processes by simply defining the workflow in a visio based tool and monitoring progress through dashboards.

 document managementDocument management
Centrally manage all sales, purchasing documents, proof of delivery and shipment orders with secure shared access for regional or international offices.

invoice managementInvoice management
Manage large volume of invoices and payments online by matching or reconciliation of invoice information with purchase orders, good received or proof of delivery notes. 

sales processingSales order processing
Speed up your order processing function, track orders more effectively and deliver more responsive customer service.

business automationBusiness Process Automation
Automate routing of enquiries, sales order and other documents through monitored workflows with easy integration into ERP, CRM and line of business systems.

case managementCase management
Securely record all transactions and communications with each client, partner or customer in quickly accessed case files allowing you to resolve day-to-day issues with minimum delay.

complianceGovernance, risk management and compliance
Storing paper POD’s and invoices for 6 years to meet legal and compliance regulations could cost you a lot in storage space and manual effort required in retrieving information.

Contact DCS

Find out more about DCS solutions and services

For more information about DCS and our information management solutions and services please call us on 01753 616720 or complete our contact form for a fast, tailored response.

Our Clients

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Data Capture Solutions LTD, 345 Edinburgh Avenue, Slough, Berkshire, SL1 4TU. UK
Tel: 01753 616720 | Fax: 01753 616721
Company Registration No: 03186665. VAT 62757610