Kofax Monitor - Monitor Capture System Performance and Availability

• Monitor real-time performance
• Detect issues and automatically correct errors
• Prove SLAs with detailed reporting

Kofax Monitor is application monitoring software that provides real-time monitoring and metrics on the operational health of your capture system.

Kofax Monitor improves the day-to-day operational management of your capture implementation by managing and assessing capture operations including service level metrics, historical performance data and real-time capture processing status.

Pre-configured to work with Kofax Capture Enterprise, Kofax Monitor allows you to react to exceptions before they negatively impact the business.

Benefits

• Monitor real-time capture operations
• Visual dashboard
• Improved reliability
• Meet and prove service level agreements
• Service level agreement (SLA) reports
• Historical performance and benchmarking
• Lower IT costs for isolating and resolving problems
• Proactive problem solving
• Improve service delivery
• Increase customer satisfaction

Key Features

• Real-Time Capture Operation Management - Kofax Monitor examines both the system components and the real-time business service viability of your capture system and provides real-time access to operational information. It oversees capture operational throughput such as module volume, batch volume, batch processing time, station license usage, and successful synchronisation of remote sites.
  
  Designed for use by both technical and non-technical users the graphical dashboard provides a clear picture of the Kofax system health.
  
  
• Automated Problem Isolation and Notification - Capable of identifying errors, the time they occurred, and the nature of the occurrence, when exceptions occur, Kofax Monitor provides concise information to the proper support personnel. This allows proactive troubleshooting and often prevents a problem telephone call.
  
  Set predefined actions for a given error condition, so your monitoring software can take corrective action automatically for example to restart or reinitialise a service or process.
  
  
• Performance Benchmarking - Recognising and reacting to operational issues on a real-time basis is critical to ensuring high service levels and peak performance of business critical document processing systems. Kofax Monitor enables objective, measurable compliance with service level agreements. You can determine capture operation service levels and track capture application availability and performance over time.
  

For more information about what Kofax capture and exchange solutions can do for you call us on 01753 616720 or complete our contact form for a fast tailored response.