Kofax Communication Server - Business Communication Software

• Automates the exchange of communication
• Integrates inbound and outbound communications
• Works with MFPs, phone systems, email, fax, SMS and more

Kofax Communication Server, formerly TOPCALL Communication Server, coordinates and performs the automated exchange of information by integrating inbound and outbound communication channels. It links virtually any device such as MFPs and phone systems, media types like email, fax, SMS, MMS, voicemail and telex, and applications such as SAP, IBM WebSphere MQ and Kofax Capture products.

Kofax Communication Server integrates automated communication capabilities with all your business processes, regardless of location, device or media type. You can exchange information in the most appropriate formats for your customers and partners, enable intelligent routing and trace information for compliance purposes.

Benefits

• Reduce related maintenance cost and resources related to device-specific communication channels
• Improve information exchange speed, accuracy and reliability
• Improve compliance
• Scalable solution that keeps pace with your business growth

Key Features

• Reliable Business Communication - No third parties means we can assure quality and stable communication capabilities at the highest level. Plus with unique message notification functionality no confirmed message will be lost even if a component fails – regardless of which one and when.
  
  
• Central, Compliant, and Consolidated solution - Run all administrative tasks and interconnect with other applications from a central point, reducing your cost and ensuring a high transparency of all communication flow. Message transfer tracking (TC/Report) ensures that communication costs will be less and can be passed on to clearing systems where they can then be allocated to individuals or departments. Tracking ensures full compliance with legal requirements and regulations.
  
  
• MFP Integration - Integrate multifunction devices (MFP) into your communications landscape gives you cost savings and supports your compliance requirements. Your devices are connected to the server and all incoming and outgoing documents are indexed and archived centrally. Compliance-relevant information is logged and traced automatically saving time. Individual telephone lines are no longer required as well as additional fax cards in each MFP.
  
  Scanning is easier due to VirtualReScan (VRS) as it enables high quality scanning plus easily faxing of scanned documents. No need to change settings due to VRS faxing and text recognition. In addition interfaces, such as ERP systems or to document management resources, ensure a workload reduction and reducing costs.
  
  
• Integrate any Application or Device - Any application can be integrated with the Kofax Communication Server to accelerate mainstream business processes plus secure and consistent access to all services and data is ensured by a standard interfaces (file or web-based). Application connectors easily provide communication capabilities to back-end systems such as MS Exchange, Novell GroupWise, Lotus Notes, SAP, and IBM WebSphere MQ.
  
  
• Server Independent Communication Hardware - Independent, 'plug-and-play' gateway that plugs into the LAN and to the telephone line(s) eliminating complex cabling between the fax server and the PBX. The Line Server can simply be placed next to the PBX and connected to the LAN.
  
  Multiple line servers enhance reliability and in the event of a hardware failure, the line server can be replaced, without the need to open or shut down PCs and replace PCI cards. The Line Server is a self maintaining box, great for branch offices without local IT assistance. The pre-configured boxes require little or no configuration and can be shipped to several destinations where they can be connected into the main office system.
  
  
• Supports IP-based Communication Media - With Fax over IP (FoIP) enterprises can leverage their existing IP infrastructure and reduce total cost of ownership. If you have VoIP infrastructure in place you can make use of the existing infrastructure and have all the advantages of traditional fax (transactional safe, real-time connection, secure and format insensitive). No need for proprietary hardware or individual telephone lines for fax.
  
  VoIP channels provide savings potential for companies using voice functionalities, by integrating into all PABXs with a H323 or SIP interface. Enhanced functions such as MWA (Message Wait Agent) are available for Cisco Call Manager via a native integration component.
  
  
• Secure, Electronic Document Delivery and Escalation Handling - Secure Document Delivery (SDD) ensures that all paper-based documents (including fax) can be sent via email and comply with compliance requirements. This means orders, confirmations, billing information and other sensitive and legally binding documents to be automatically converted to email, containing a standard PDF or TIFF link (hosted on a web server). This delivery method guarantees that the recipient receives the document formatted as the sender intended. Plus you can trace who received the document and when they opened, processed or forwarded the message.
  
  Transactions are automatically archived (including the audit trail) without the need for encrypted e-mails as they are stored on the secure (SSL) Kofax Communication Server. Additionally, security access can be increased by adding an authorisation process (username and password). Since all processes are recorded, the system can inform the sender automatically if the message is not downloaded within a predefined time and parallel. The system can automatically escalates the message to the recipient by using different channels (voicemail, SMS, etc).
  

 

If you'd like to find out more about Kofax products, please call us now on 01753 616720 or e-mail us with your particular requirements.