b-Wize Mail Order Processing

b-Wize MAIL ORDER is perfectly tailored to the productivity requirements of the mail order market. The software's ergonomic design ensures optimum comfort for users while ensuring maximum processing productivity.

Functions

The b-Wize MAIL ORDER solution integrates the various steps needed to scan and automate management of documents received by mail order companies:

• Scanning of paper documents
• Automatic analysis and sorting of scanned documents
• Intelligent information extraction (with a combination of ICR, OCR and full-text recognition engines)
• Secure flow of customer files and images via a customized business workflow
• Archiving of scanned documents in compliance with the Z42-013 standard.

This business solution can be interfaced with all the accounting software, EDM and CRM systems used in the mail order sector.

Documents processed

• Purchase orders
• Supplier invoices
• Cheques
• Satisfaction surveys
• Participation coupons
• Claim letters

Benefits

• Global handling of customer relations
  b-Wize MAIL ORDER automatically reads-in all documents received by the mail order company in a single flow: Purchase orders, cheques, satisfaction surveys, participation coupons, etc. Consistency between the different elements in a document set triggers paying-in of the order and the delivery order. A multi-tiered validation system lets specialized operators step in to address complex cases without delaying the main document processing chain. b-Wize MAIL ORDER is simple to use. Mail order staff can easily create new document templates as needed. Automatic update of customers’ files facilitates customization of direct marketing operations according to the order history of each individual
  
• Optimization of the financial function
  Today, improved financial performance for the company is mainly achieved by re-establishing a balance between transactional business (supplier accounting, customer accounting) and value-added business (management audit, resolution of legal issues). By replacing manual invoice entry with scanning, Finance Divisions are able to redeploy some of their workforce to perform value-added tasks. The productivity gains obtained lead to better management of disputed invoices due to the setting up of a customized invoice approval workflow.
  
• Productivity gains in order processing.
  The high productivity gains – from 300 to 500% – generated by b-Wize MAIL ORDER are linked to:
  • Reduction of sorting, indexing and input costs
  • Accuracy of the data read
  • Simplified document searches
  • No more risk of losing documents
  • Information flows more smoothly
  • Secure transfer of documents to recipients

b-Wize MAIL ORDER for MailOrder processing

Other related Products and Services

Outsource Invoice Processing

If you do not wish to implement in house systems using b-Wize or BasWare to process your invoices and/or purchase orders then DCS can handle this as a fully outsourced service using these solutions via web browsers.

This can be implemented as a long term trial or as an immediate cost saving solution in order to deliver benefits without any capital expenditure.